Privacy Policy

1. Information We Collect

We collect several types of information to provide and improve our services.

Personal Information

When you create an account or request services, we may collect:

• Full name
• Email address
• Phone number
• Date of birth
• Address or location information
• Profile photos
• Emergency contact information

Health Information (Protected Health Information – PHI)

For patients receiving care services, we may collect limited health-related information, including:

• Medical conditions relevant to care services
• Care instructions or preferences
• Physician or insurance information
• Service history and care notes

This information may qualify as Protected Health Information (PHI) under HIPAA.

Caregiver Information

For caregivers applying to provide services, we may collect:

• Professional licenses or certifications
• Work history and qualifications
• Identity verification information
• Background check results
• Payment and tax information

Device and Usage Information

When you use our website or app, we may automatically collect:

• IP address
• Device type and operating system
• App usage data
• Log data and analytics

2. How We Use Your Information

We use your information to:

• Provide and manage home care services
• Match patients with qualified caregivers
• Verify identities and credentials
• Process payments and transactions
• Communicate service updates
• Improve platform functionality
• Ensure safety and prevent fraud
• Comply with legal and regulatory obligations

Protected Health Information is only used for treatment, payment, and healthcare operations, consistent with HIPAA requirements.

3. How We Share Your Information

We may share your information in limited circumstances.

With Caregivers

Patient information necessary to perform care services may be shared with assigned caregivers.

With Service Providers

We work with trusted vendors who help operate our platform, including:

• Payment processors (such as Stripe)
• Identity verification providers
• Cloud hosting and infrastructure services
• Background check providers

These partners are contractually obligated to safeguard your information.

Legal Requirements

We may disclose information when required by law or when necessary to:

• Comply with legal obligations
• Protect the safety of patients or caregivers
• Investigate fraud or misuse
• Respond to court orders or government requests

4. HIPAA Compliance

Prime Care implements administrative, technical, and physical safeguards to protect Protected Health Information (PHI), including:

• Secure encrypted data transmission
• Access controls and authentication
• Audit logging and monitoring
• Secure cloud infrastructure
• Role-based access to sensitive data

We only allow access to PHI by authorized individuals who require it to perform their duties.

5. Data Security

We take reasonable steps to protect your personal information, including:

• Encryption of sensitive data
• Secure servers and cloud infrastructure
• Identity verification systems
• Fraud detection systems
• Regular system monitoring

However, no system can be guaranteed to be 100% secure. Users should also take precautions to protect their accounts.

6. Data Retention

We retain personal and health information only as long as necessary to:

• Provide services
• Comply with legal and regulatory obligations
• Resolve disputes and enforce agreements

Certain healthcare records may be retained for longer periods as required by law.

7. Your Privacy Rights

Depending on your location, you may have rights regarding your personal information, including:

• Access your personal information
• Correct inaccurate information
• Request deletion of certain data
• Restrict certain data processing
• Receive a copy of your data

Patients may also request access to their health records consistent with HIPAA regulations.

Requests may be submitted using the contact information below.

8. Children's Privacy

Our services are not intended for children under the age of 13. We do not knowingly collect personal information from children without parental consent.

9. Third-Party Services

Our platform may integrate with third-party services such as payment processors, identity verification providers, and analytics tools. These services have their own privacy policies and data practices.

10. Updates to This Privacy Policy

We may update this Privacy Policy periodically. When we do, we will revise the "Effective Date" at the top of this policy.

Users are encouraged to review this policy periodically.

SMS consent and phone numbers collected for SMS communications are not shared, sold, rented, or disclosed to third parties or affiliates for marketing or promotional purposes.

This information is only used to provide authentication and security-related services, such as sending one-time verification codes.

We may share this information with service providers (such as messaging platforms) solely for the purpose of delivering these services.

11. Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us: