Terms of Service

1. Description of Services

Prime Care Nurses operates a digital platform that connects individuals seeking home care services ("Patients") with independent caregivers ("Caregivers").

Prime Care Nurses does not provide medical services, diagnoses, or treatment. Caregivers are independent providers and are solely responsible for the services they deliver.

2. Eligibility

To use the Platform, you must:

• Be at least 18 years old
• Provide accurate and complete account information
• Comply with all applicable laws and regulations
• Maintain the confidentiality of your account credentials

You are responsible for all activity under your account.

3. Patient Responsibilities

Patients agree to:

• Provide accurate and complete care information
• Treat caregivers respectfully and safely
• Comply with applicable healthcare and safety guidelines
• Pay for services requested through the Platform

Prime Care does not guarantee caregiver availability or service outcomes.

4. Caregiver Responsibilities

Caregivers must:

• Provide accurate credentials, licenses, and qualifications
• Maintain all required certifications
• Deliver services in a lawful, safe, and professional manner

Caregivers are independent contractors and not employees, agents, or representatives of Prime Care Nurses.

5. Payments

Payments are processed through third-party providers. By using the Platform, you authorize Prime Care Nurses to:

• Charge your selected payment method
• Collect service and platform fees
• Distribute payments to caregivers

All transactions are subject to applicable fees and third-party terms.

6. Cancellations and Refunds

Service cancellations may be subject to fees depending on timing and service status.

Refunds may be issued at the discretion of Prime Care Nurses and in accordance with platform policies.

7. Identity Verification and Safety

To maintain safety and trust, Prime Care may require:

• Identity verification
• Background checks
• Document or biometric verification

Failure to comply may result in restricted or terminated access.

8. HIPAA and Health Information

Prime Care Nurses may collect and handle certain health-related information that qualifies as Protected Health Information ("PHI") under the Health Insurance Portability and Accountability Act ("HIPAA").

By using the Platform, you acknowledge and agree that:

• PHI may be used and disclosed for treatment, payment, and healthcare operations
• Information may be shared with caregivers as necessary to provide services
• Prime Care implements reasonable administrative, technical, and physical safeguards to protect PHI

For more details, please review our Privacy Policy.

9. Prohibited Conduct

Users agree not to:

• Misrepresent identity, credentials, or medical information
• Engage in harassment, abuse, or unsafe behavior
• Use the Platform for unlawful or fraudulent purposes
• Bypass platform payment systems

Violations may result in suspension or termination.

10. Limitation of Liability

To the fullest extent permitted by law, Prime Care Nurses is not liable for:

• Actions or omissions of caregivers
• Medical outcomes or care results
• Service delays, interruptions, or cancellations
• Indirect, incidental, or consequential damages

Users assume full responsibility for interactions conducted through the Platform.

11. Indemnification

You agree to indemnify and hold harmless Prime Care Nurses from any claims, damages, or expenses arising from:

• Your use of the Platform
• Your violation of these Terms
• Your misuse of services

12. Termination

We reserve the right to suspend or terminate accounts that violate these Terms or pose safety or legal risks.

You may terminate your account at any time.

13. Modifications

We may update these Terms periodically. Continued use of the Platform constitutes acceptance of any updates.

14. Governing Law

These Terms are governed by the laws of the State of Florida, United States.

15. Contact Information

16. SMS Communications

By providing your phone number and using the Prime Care Nurses platform, you consent to receive SMS messages related to your account and services. These messages may include, but are not limited to:

• One-time passcodes (OTP) for account verification
• Account notifications and security alerts
• Service-related updates

Message frequency varies based on user activity and is typically limited to user-initiated actions. Message and data rates may apply.

You can opt out of SMS communications at any time by replying STOP to any message. For assistance, reply HELP or contact us at support@primecarenurses.com.

Consent to receive SMS messages is not a condition of purchase or service use, and no marketing messages will be sent without explicit additional consent.